About Us - About Convergence

VoIP?  IP Telephony? Convergence? Confused?

Not sure if you're really ready for this new technology?  Or, if the technology is really ready for you?  Want the straight goods?  We can help.

The fact is, this IP Telephony revolution is coming at us today, not tomorrow.  And coming, whether you and I are ready for it or not.  The time to do something about it is now.

You may, or may not be ready to make the big switch this very moment, but what you probably do know for sure is that if you don't get someone started doing a proper telecom audit and complete needs analysis, as well as start upgrading your existing IP networks to the right configurations ASAP, you'll never be ready for anything.  And with every month that goes by, and each of the major telecom manufacturers quietly phasing out support for most of their older phone systems, simply waiting for something to break first before figuring out what to do about the problem just doesn't seem prudent anymore.  Besides, waiting for a breakdown also usually means being forced into the most rushed-through and expensive solution available at the time, just to get yourselves back up and running again.  Back up and running, because a phone system breakdown is definitely not the same as some of those annoying computer network outages your business may have survived in the past.  The difference here is that if your phone system goes down, for even a short period of time....as far as the outside world is concerned, you are out of business.

Unfortunately, a lot of the information on IP Telephony that's been presented to the customer up to this point has been nothing short of confusing.  Long on promises, short on substance.  It's difficult to know who to trust when dealing with such a brave new technology.  The vendor keeps telling you everything always works out fine despite the stories you've heard, but are you willing to bet your business on it?  You need some expert help from an impartial source.  You need a consultant.

So which consultant should you pick?  Well, in addition to those new to the field who may have managed to pick up some knowledge on one of the recent training courses, there are also a few of us rare individuals who have spent the last 15 years or more, from the beginnings of CTI (Computer Telephony Integration), working with, and helping customers deal with exactly these kinds of new technologies.  Split-personality type folks who understand the workings of both the Voice and the Data worlds enough to be able to show customers how to make these new IP based voice products really work, and work properly.

This is what IPTel Advisors is all about.  Our people "get" IP Telephony systems, and most of the computer telephony based platforms that integrate to them.  IVR - voice recognition systems, voicemail and unified messaging systems, teleconferencing / web conferencing systems, call center / contact center systems and secure remote access voice, data, and video systems used for Teleworking solutions.  We also have the ability to translate complex technical details into more understandable language for non-technical professionals, resulting in a far easier knowledge transfer to those important key stakeholders responsible for making your mission critical business decisions.

The bottom line is that most experts agree, the time has finally come to start making the switch to IP Telephony, or at least seriously begin to put the pieces in place before falling too far behind or into a crisis situation where you then have no choice.  Give us a call, we can help you get started.